service@chinesetailor.com About Chinese-Tailor.com Previously we were the 'Clothing Department' of China-Shops.com. Thanks to the support of customers from all over the world, this small division has become an independent store. Chinese-Tailor.com is run by the same team of people. We are obliged to provide you better services and more product varieties. Our main operations are in Hong Kong and China. Our team of professional Chinese tailors are devoted to preparing supreme quality Chinese clothing for you. Our Products We specialize in tailoring Chinese clothing for international customers through online orders. Every piece is hand-sewn to the order of each customer. We do not sell factory-made garment. Sales Terms Due to the special nature of custom-made clothing, orders are not returnable or refundable. However, we guarantee free alternation or replacement for proven defect in our workmanship. The bottom line is: as long as you give us your correct measurements, we guarantee high quality garment that fits you. By confirming the order, you agree to be bounded by the Service Agreement. Should you need any further information, please feel free to contact us. Placing Order You can place your order in any of the following ways: 1. Online order: This would be the most convenience way. Shopping at Chinese-Tailor.com is safe. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information, which will only be available to authorized officers. 2. Fax order: You may fax your order, including your measurements and credit card information, to our Hong Kong office directly at (852) 2722-1533. Please leave you contact phone number and email address. 3. Phone order: You may also call our Hong Kong office to place your order at (852) 2622-2368. Please notice that out time is GMT+8, which is about half day ahead of USA and European countries. Alternatively you may email us your phone number so that we can call to take your order. 4. Mail order: You may mail your order, including your measurements and your check/money order (or credit card information), to our Hong Kong office. Please make your check/money order payable to the order of: Red Asterisk Company 3C, Infotech Center 21 Hung To Road Kwun Tong HONG KONG Tel: (852) 2622-2368 Fax: (852) 2722-1533 Shipping Rate and Time Our tailors will start preparing your order upon successful processing of your credit card transaction or receipt of your check/money order. The price for our custom-made garment is inclusive of fabric and workmanship. Shipping rates and time required are as follows: Hong Kong US$3.00 per order International - Standard (3 weeks) US$13.00 per order + US$5.00 per item International - Express (2 weeks) US$20.00 per order + US$8.00 per item Disclaimer We don't like disclaimer but it's a must. So please read on. THE MATERIALS IN THIS SITE AND ANY THIRD PARTY SITES ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. CHINESE-TAILOR.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CHINESE-TAILOR.COM DOES NOT WARRANT THAT THE MATERIALS WILL BE ACCURATE, RELIABLE OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE, OR THE SERVER THAT MAKES IT AVAILABLE, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. CHINESE-TAILOR.COM DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS IN THIS SITE OR IN LINKED SITES IN TERMS OF THEIR CORRECTNESS, ACCURACY, TIMELINESS, RELIABILITY, OR OTHERWISE. The material that you read in the Chinese-Tailor.com site is provided solely for entertainment, promotional, and commerce purposes. Limitation of Liability Neither Chinese-Tailor.com nor its affiliated or related entities or its vendors or content providers are responsible or liable to any person or entity whatsoever for any direct or indirect loss, damage (whether actual, consequential, punitive, special or otherwise), injury, claim, liability or other cause of any kind or character whatsoever based upon or resulting from any information or opinions provided on the Chinese-Tailor.com site or from the use of, or the inability to use, Chinese-Tailor.com materials on the site. You specifically agree that Chinese-Tailor.com is not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with the Chinese-Tailor.com site or any materials on the site, or with any of Chinese-Tailor.com Terms of Use, your sole and exclusive remedy is to discontinue using the Chinese-Tailor.com site. Contacts and Locations Hong Kong: 3C, Infotech Center, 21 Hung To Road, Kwun Tong, Kowloon, Hong Kong Tel: 852-2622-2368 Fax: 852-2722-1533 China: Tel: 86-755-242-8505 Fax: 86-755-244-7047 USA: Tel: 1-818-322-0587 Email: Suggestions / Complaints: ceo@chinesetailor.com Customer Services: service@chinesetailor.com